Privacy & Cookie Policy
1) Who we are
This Privacy & Cookie Policy explains how Expforex (“we”, “us”, “our”) collects and processes information when you use our website: https://expforex.com/ (the “Website”).
Contact page: https://expforex.com/contacts/
2) What data we collect
2.1 Contact form (support requests)
When you contact us via the contact form, we may collect the following data you provide:
- Your name
- Your email address
- Subject
- Your message
- Attachments you upload (for example: logs, screenshots, reports, bug reports, zip archives)
We use this information to respond to you, provide technical support, and troubleshoot issues.
2.2 Newsletter subscription
If you subscribe to our newsletter, we collect your email address. We use it to send information about new releases, updates, and related news. You can unsubscribe at any time using the link in our emails or by contacting us at https://expforex.com/contacts/.
2.3 Comments (if enabled on the Website)
If comments are enabled on any pages, and you leave a comment, we may collect the data shown in the comments form. We may also process technical data such as your IP address and browser user agent string to help spam detection and protect the Website.
2.4 Technical and security data (logs)
Like most websites, we may automatically collect technical data such as IP address, device/browser information, and request details. This data is used for security, abuse prevention, debugging, performance monitoring, and maintaining stable Website operation.
2.5 AI chat / chatbot (AI Engine )
If the Website provides an AI chat or chatbot powered by the AI Engine plugin (), we may process:
- Your chat messages and prompts you submit
- Technical identifiers (such as IP address, device/browser data, timestamps)
- Conversation metadata needed to operate and secure the chat feature
Important: Depending on the configuration, AI chat messages may be processed locally on the Website and/or transmitted to external AI providers (if such providers are connected in the plugin settings) in order to generate responses. If external providers are used, they process data under their own privacy terms.
3) How we use your data (purposes)
- To respond to your inquiries and provide customer/technical support
- To review bug reports, logs, and attachments you send
- To send newsletters when you opt in
- To protect the Website from spam, fraud, and abuse
- To measure traffic and improve Website usability and content quality
- To maintain and improve Website performance and reliability
4) Legal bases (where applicable)
- Consent (e.g., newsletter subscription, non-essential cookies, where required)
- Legitimate interests (e.g., security, anti-spam, analytics to improve the Website)
- Contract / pre-contract steps (e.g., responding to your support request)
- Legal obligations (only where applicable)
5) Sharing of data
We do not sell your personal data.
We may share limited data with trusted service providers (“processors”) only as needed to operate the Website and deliver services, for example:
- Website hosting / infrastructure providers
- Email delivery / newsletter provider (depending on the tools used on the Website)
- Security, anti-spam, and abuse-prevention services (including Google reCAPTCHA and Cloudflare)
- Analytics and traffic measurement providers (for example, Google services and Microsoft/Bing services)
- AI chat tooling (AI Engine plugin and, if configured, external AI providers)
6) Anti-spam, security, and infrastructure services
6.1 Google reCAPTCHA
This Website is protected by Google reCAPTCHA to help prevent spam/abuse on forms. reCAPTCHA may collect information about your device and browsing activity as part of its security service. Google’s policies apply:
- Google Privacy Policy: https://policies.google.com/privacy
- Google Terms: https://policies.google.com/terms
6.2 Cloudflare
We use Cloudflare services for Website security, performance, and abuse prevention (including anti-spam and protection against malicious traffic). Cloudflare may process technical data (such as IP address and request/traffic data) when you access our Website.
Cloudflare Privacy Policy: https://www.cloudflare.com/privacypolicy/
7) Analytics and traffic measurement
We may use analytics services to understand how visitors use the Website and to improve content and performance. These services may use cookies and similar technologies and may process technical identifiers (such as IP address, device/browser data, and on-site activity events).
Examples of analytics providers you referenced include Google services and Microsoft/Bing services. Their processing is governed by their own privacy policies:
- Google Privacy Policy: https://policies.google.com/privacy
- Microsoft Privacy Statement: https://privacy.microsoft.com/
8) Cookies (Cookie Policy)
8.1 What cookies are
Cookies are small text files stored on your device when you visit a website. Cookies help websites work properly, remember preferences, and improve user experience.
8.2 Cookie categories we may use
- Strictly necessary cookies – required for core Website functions, security, and basic operation.
- Preference cookies – help remember your settings (for example, language or display preferences).
- Security / anti-spam cookies – help protect forms and the Website from abuse (for example, reCAPTCHA and Cloudflare-related mechanisms).
- Analytics cookies – help measure traffic and usage patterns (for example, Google analytics and Microsoft/Bing-related measurement tools).
- Embedded content cookies – third-party embeds (videos, widgets) may set cookies as if you visited that third-party website directly.
8.3 Typical website cookies (examples)
Depending on your actions and the Website configuration, cookies may include:
- Comment cookies (to remember your name/email for future comments, if comment features are enabled)
- Session cookies (to keep the Website working correctly during your visit)
- Security cookies (to protect forms and prevent abuse)
- Analytics cookies (to measure traffic and improve the Website)
8.4 Embedded content from other websites
Articles or pages may include embedded content (for example, videos, images, widgets). Embedded content from other websites behaves in the same way as if you visited that other website. Those websites may collect data about you, use cookies, and monitor your interaction with embedded content according to their own policies.
8.5 Cookie consent and controls
When required, we display a cookie notice/consent banner. You can also control cookies through your browser settings (block or delete cookies). Please note that blocking strictly necessary cookies may affect the Website’s functionality.
9) Data retention
We keep personal data only as long as necessary for the purposes described in this Policy:
- Support requests and attachments: retained as long as needed to handle your request and maintain support history, unless longer retention is required for security or legal reasons.
- Newsletter subscription: retained until you unsubscribe.
- Technical/security logs: retained for a limited period for security and troubleshooting.
- Comments : may be retained as long as the related content remains published.
10) Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing. To submit a request, email https://expforex.com/contacts/.
11) International transfers
Your data may be processed in countries other than your own depending on the location of our service providers (for example, security, hosting, email, analytics, and anti-spam services). Where required, we rely on appropriate safeguards for international data transfers.
12) Security
We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.
13) Children
The Website is not intended for children. We do not knowingly collect personal data from children.
14) Additional legal pages
For general website use rules and risk disclaimers, please also review:
- Terms of Use: https://expforex.com/terms-of-use/
- Disclaimer: https://expforex.com/disclaimer/
15) Changes to this Policy
We may update this Privacy & Cookie Policy from time to time. The updated version will be posted on this page with a new effective date.
16) Contact
If you have any questions about privacy, cookies, or data processing, contact us at https://expforex.com/contacts/ .
